Learn Over Lunch - Topic #3

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Develop Effective Listening Skills for Working Together
(1 CEU)

There has been a lot of emphasis on teaching people how to speak effectively, how to influence others, how to deliver effective presentations, and how to write letters and memos. But, there has not been enough emphasis on teaching people how to listen more effectively to reach full understanding, agreement, and collaboration.

This workshop will provide essential skills for effective listening.
  • Listening Skills Profile / assessment with interpretations
  • Why is listening a problem?
  • The Three Modes of Listening
  • Listening / feedback exercise
  • Exercise: The Communication Train
  • The Ten Commandments for Effective Listening
  • Listening To Angry People / Customers